Man with Van Arnos Grove Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Arnos Grove provides removal, collection, delivery and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions:
1.1 Service means any removal, transportation, delivery, collection, loading, unloading, packing, or related service provided by Man with Van Arnos Grove.
1.2 We, us and our mean Man with Van Arnos Grove as the provider of the Service.
1.3 You and your mean the person, company or organisation that books or uses the Service.
1.4 Goods mean the items, property or belongings that you ask us to move, transport, collect, store or handle in connection with the Service.
1.5 Booking means a confirmed request for our Service, whether made in person, by telephone or via an online or written enquiry followed by our confirmation.
2. Scope of Service
2.1 We provide man and van, removal and light transport services for domestic and commercial customers, including but not limited to household moves, office moves, single-item deliveries, and multi-drop transport services within the UK.
2.2 Unless explicitly agreed in writing, we do not provide professional installation services, plumbing, electrical disconnection or reconnection, or specialist dismantling and reassembly of complex items such as fitted kitchens, built-in wardrobes, or industrial machinery.
2.3 We reserve the right to decline any job that we consider unsafe, unlawful, impractical due to access issues, or outside our normal scope of work. This includes situations where vehicle access is severely restricted or where the Goods cannot be safely moved by our team.
3. Booking Process
3.1 You may request a quote by providing details of your move or transport requirements, including collection and delivery addresses, access details, dates and times, property type, floor level, parking availability, and a description or inventory of the Goods.
3.2 Any quote we provide is based on the information you supply. If the information is incomplete or inaccurate, we may adjust the quote, change the Service, or apply additional charges on the day of the Service.
3.3 A Booking is only confirmed when we have accepted your request and, where applicable, received any required deposit or written acceptance of our quote. Our acceptance may be verbal or written, but in all cases is subject to these Terms and Conditions.
3.4 You are responsible for providing accurate contact details, correct addresses and any specific instructions relevant to parking, access restrictions, building regulations or time constraints at both collection and delivery locations.
3.5 If there are any changes to your requirements after the Booking is confirmed, you must inform us as soon as possible so that we can assess whether we can accommodate the changes and whether any additional charges will apply.
4. Pricing and Payments
4.1 Our charges may be based on an hourly rate, a fixed-price quote, or a combination of both, depending on the nature of the job and as agreed at the time of Booking.
4.2 Unless otherwise stated, our quote does not include parking charges, congestion or clean air zone charges, tolls, ferry costs, third-party fees, or additional insurance premiums. These may be added to the final invoice where applicable.
4.3 Rates are provided on the assumption of normal access and conditions. Additional charges may be applied in situations including, but not limited to, long carrying distances, unexpected stairs or floors, delays caused by you or third parties, waiting time, or the need for extra staff or larger vehicles.
4.4 We may require a deposit at the time of Booking. Where a deposit is requested, your Booking will not be fully confirmed until the deposit has been received by us.
4.5 Unless otherwise agreed in writing, payment of the balance is due immediately upon completion of the Service on the day of the move or job. We may decline to unload the Goods or withhold delivery until payment has been received in full.
4.6 We reserve the right to charge interest on any overdue amounts at the statutory rate permitted under UK law, accruing daily until full payment is received, together with any reasonable costs incurred in enforcing payment.
5. Cancellations and Changes
5.1 If you wish to cancel or postpone your Booking, you must notify us as early as possible. Cancellation terms apply from the time we acknowledge your request.
5.2 Where you cancel more than 7 calendar days before the scheduled Service date, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.
5.3 Where you cancel between 7 and 2 calendar days before the scheduled Service date, we may retain all or part of your deposit and may charge up to 50 percent of the agreed fee to cover lost time and costs.
5.4 Where you cancel less than 48 hours before the scheduled Service date, or fail to be present when we arrive, we may charge up to 100 percent of the agreed fee.
5.5 Changes to dates, times, addresses or scope of work are treated as amendments and may be subject to availability and revised pricing. Significant changes may be treated as a cancellation and new Booking.
5.6 We reserve the right to cancel or reschedule the Service due to circumstances beyond our reasonable control, including but not limited to severe weather, accidents, vehicle breakdowns, road closures, illness, or other events of force majeure. In such cases, our liability will be limited to rescheduling the Service or refunding any payments received for services not yet performed.
6. Your Responsibilities
6.1 You are responsible for ensuring that all Goods are properly packed, secured and ready for transport unless packing services have been expressly included in your Booking.
6.2 You must ensure that fragile items are clearly labelled and adequately protected. We are not responsible for damage resulting from inadequate packing, unless we have carried out the packing as part of the Service.
6.3 You must arrange suitable parking at both collection and delivery locations. Any fines, penalties or additional costs arising from inadequate parking arrangements may be charged to you.
6.4 You must ensure that all access routes, stairways and doorways are clear and safe for moving Goods. This includes informing us in advance of any access restrictions, low ceilings, narrow staircases, lifts, or other obstacles that may affect the move.
6.5 You are responsible for being present, or ensuring that an authorised representative is present, at both collection and delivery points to provide access, directions, and to confirm that the Service has been completed to your satisfaction.
6.6 You must not ask our staff to break any laws or regulations, including parking illegally, carrying hazardous materials, or disposing of waste in an unlawful manner.
7. Goods We Will Not Move
7.1 We do not accept for transport or handling any items that are illegal, dangerous, explosive, highly flammable, or otherwise classified as hazardous under relevant UK regulations. This includes but is not limited to firearms, ammunition, gas cylinders, fuel containers, chemicals, or toxic substances.
7.2 We do not transport live animals, plants requiring controlled conditions, perishable goods requiring refrigeration, or items that may cause infestation or contamination.
7.3 We will not knowingly move cash, high-value jewellery, precious metals, important documents, or irreplaceable items such as family heirlooms, unless expressly agreed in writing. If we do agree, our liability will remain subject to the limitations set out in these Terms and Conditions.
7.4 If any prohibited or unsafe items are discovered during the Service, we may refuse to move them and may cancel the Service without refund, at our discretion.
8. Liability for Loss or Damage
8.1 We will take reasonable care in handling and transporting your Goods. However, our liability is limited as set out in this section.
8.2 We are not liable for any loss or damage to Goods arising from incorrect or inadequate packing by you, normal wear and tear, inherent defects, or the fragile nature of certain items.
8.3 We are not liable for any loss or damage where such loss or damage arises from your failure to disclose to us the value, condition, or special requirements of particular Goods.
8.4 In the event of proven negligence on our part, our liability for loss of or damage to Goods shall not exceed a reasonable replacement or repair cost, subject to any applicable cap under our insurance or as limited by law.
8.5 We are not liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of anticipated savings, or any other economic or financial loss arising from or in connection with the Service.
8.6 You must inspect your Goods as soon as reasonably practicable following completion of the Service. Any claim for loss or damage must be notified to us in writing within 7 calendar days of completion. We may decline to consider claims made outside this period.
8.7 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be excluded under UK law.
9. Timeframes and Delays
9.1 We will use reasonable efforts to meet any agreed dates and times. However, any times stated for arrival, collection or delivery are estimates only and may be affected by traffic, weather, accidents, road closures or other circumstances beyond our control.
9.2 We are not liable for losses or costs arising from delays or failure to perform the Service where such delays or failures result from events beyond our reasonable control.
9.3 If your delay or unavailability causes our staff to wait or extend the duration of the Service, additional waiting time or hourly charges may apply.
10. Waste and Rubbish Removal
10.1 We operate in accordance with UK waste regulations and duty of care requirements. We may only remove and transport waste where this has been agreed as part of the Service and where such waste is suitable for lawful disposal.
10.2 We will not collect or transport hazardous, clinical or controlled waste, including chemicals, oil, asbestos, medical sharps, or electrical items requiring specialist disposal, unless otherwise agreed and properly arranged.
10.3 You are responsible for ensuring that any items presented to us as waste are suitable for standard disposal and do not contain prohibited materials. If prohibited items are discovered, we may refuse collection, apply additional charges, or return the items to you.
10.4 Any waste removal services will be carried out using lawful methods and authorised disposal sites. You must not request us to fly-tip or dispose of waste illegally. We reserve the right to refuse such requests and to terminate the Service without refund if you insist.
11. Insurance
11.1 We maintain insurance cover appropriate for our operations, subject to the terms, conditions and exclusions of the relevant policy or policies.
11.2 Our insurance does not replace your own contents or business insurance. You are encouraged to arrange additional cover for high-value or fragile items where necessary.
11.3 Any claim you wish to make that may involve our insurance must be notified in accordance with these Terms and Conditions and will be subject to the policy terms and any applicable excess or limitations.
12. Complaints
12.1 If you are dissatisfied with any aspect of the Service, you should raise this with our driver or team leader at the time, where possible, so that we have an opportunity to resolve the issue promptly.
12.2 If the matter cannot be resolved on the day, you should submit a written complaint to us within 7 calendar days of completion of the Service, setting out full details of your concerns and any loss or damage alleged.
12.3 We will review your complaint and respond within a reasonable period, which may include requesting further information or evidence, such as photographs of any alleged damage.
13. Data Protection and Privacy
13.1 We will collect and process personal information that you provide for the purposes of managing your Booking, delivering the Service, handling payments, and dealing with any enquiries or complaints.
13.2 We will take reasonable steps to keep your data secure and will not share it with third parties except where necessary to provide the Service, process payments, comply with legal obligations, or where you have given your consent.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will remain in full force and effect.
15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
15.3 These Terms and Conditions constitute the entire agreement between you and us in relation to the Service and supersede any prior discussions, understandings or agreements, whether written or oral.
15.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to your Service.
